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Data Protection Policy
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About us Manchester United PLC ("MU") is a company incorporated in England and is a member of the Manchester United group ("the MU Group", "we", "us"). For a list of companies in the MU Group please click here.
MU takes the privacy of all its customers and website users very seriously and takes great care with customer and user information. This privacy policy explains what information we will collect about you, how we will use it, and the steps we take to ensure that it is kept secure.
By using this website you consent to us collecting and using personal information about you in accordance with the terms set out in this policy.
What information do we collect? In order to provide you with our services, we may collect personal information about you from our website, telephone conversations, emails, and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at our premises to help to ensure your safety.
We may supplement the information that you provide with other information that we receive from third parties.
How do we use your information? Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this privacy policy.
We will primarily use your personal information to provide our services and products to you. We will also use the personal information that we hold to communicate with you, for example: in the event that the services or products you have requested are unavailable, for record keeping purposes, to recover debt and to help us to prevent fraud, to improve the quality of our service, for market research, or to track activity on our website. We may also create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you.
Disclosure of your information We may share your personal information (including details of your purchasing preferences) with other members of the MU Group - each of which may use your information as described under the section "How do we use your Information?"
We would also like to introduce you to or pass your personal information to other carefully selected organisations with whom we have a business relationship, such as:
our sponsors, for example Vodafone and Nike MU Finance Participating organisations (currently Bank of Scotland, Britannia Building Society, MBNA and Zurich Financial Services) MUTV other organisations whose services we need to use to process and deliver your orders, for credit control and debt collection, to maintain our systems or to comply with legal obligations such as law or court order.
Each of these organisations would like to keep you informed of services, products, events and special offers made available by that organisation. In all cases, we will take great care to ensure that your personal information is only processed in accordance with this Privacy Policy and the law and we only permit your information to be used for authorised purposes.
Use of your information outside the European Union Some of the organisations to which we may disclose your personal information are situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which do not protect privacy rights as extensively as in the United Kingdom.
Cookies In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focussed information each time you visit our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.
Security of information We take the security of your personal information seriously. When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.
This website contains links to other websites. We are only responsible for the privacy practices on this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
What to do if you do not want to receive marketing information You have the right to prevent marketing information being sent direct to you. If you prefer not to receive information from us or from any other organisation to which we may disclose your personal information, you can opt out of further marketing by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). Please note, however, that if you do opt out, we and/or they will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
Changes to this Privacy Policy We reserve the right to change our security and privacy policies at any time. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information You may correct your personal information by emailing us at privacy@manutd.co.uk or by changing your profile on our website.
Please include your name, address, and/or email address when you contact us. We would encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
How to contact us If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact our Data Protection Officer by any of the methods shown below:
Telephone: 0161-868-8000
Email: privacy@manutd.co.uk
Mail: Data Protection Officer
Manchester United PLC
Sir Matt Busby Way
Old Trafford
Manchester
M16 ORA
Fax: 0161-868-8818
Companies
Manchester United PLC
Manchester United Football Club Limited
Manchester United Catering Limited
Manchester United Interactive Limited
Manchester United International Limited
Manchester United Commercial Enterprises (Ireland) Ltd
Alderley Urban Investments Limited
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